NYFWF MODEL FAQ
A. Ticketing & Event Questions
Virtual Tickets
Please note that virtual tickets will solely grant you access to the fashion show portion of the event, not the performances.
Ticket Policy
All ticket sales are final and non-refundable. Once a ticket is purchased, it cannot be refunded, exchanged, or transferred to another event or ticket type. We have implemented this policy to ensure fairness and consistency in our ticketing process.
We understand that unforeseen circumstances may arise, but we are unable to accommodate refund requests or ticket transfers. We appreciate your understanding and cooperation in adhering to this policy, as it allows us to effectively manage our events and provide a seamless experience for all attendees. Thank you for your support, and we look forward to hosting you at our upcoming event.
Is my webpage ticket count accurate?
Yes, the count that you see on your ticketing webpage is accurate. Every time one of your guests purchases a ticket through your link your ticket count will automatically update. Please note, sometimes there can be a 24 hour delay in the ticket update.
Chargeback Policy
Models please ensure your guests are committed to attending or watching your show virtually before selling tickets. Due to the fact that our tickets are non-refundable, chargebacks will result in a fee for the model. If a chargeback occurs, models will be responsible to pay an invoice for the number of tickets included in the chargeback and any additional tickets in stock on their ticket link, with a $15 service fee.
No tickets will be provided for invoices paid. Invoices can only be paid thru Apple Pay or Zelle. Unpaid invoices by the due date will restrict the model from participation.
Chargebacks submitted after the show will reflect in the model not receiving any images. Additionally, they will be banned from The Model Experience.
Refund Policy
The Model Experience does not offer refunds, no exceptions. If you have sold tickets and are no longer able to participate please email info@themodelexperience.net so a team member can further assist you.
Photo and Video Policy
In compliance with our clear bag policy, camera bags are not permitted at the festival, with the exception of individuals who possess approved media requests and valid credentials. Additionally, we kindly request that audience members refrain from bringing DSLR or any other professional-grade cameras.
Dress Code for attendees: Festival Fashion is encouraged. Please note the track/field may be difficult to walk on with heels. We highly discourage guests from wearing stilettos or high heels, wedges or a block heel are ok.
B. Backstage Questions
One bag and one personal item allowed per model*
Can I bring someone with me backstage?
No plus ones allowed backstage. This includes makeup artists, hair stylists, photographers, etc. Exceptions will be made for models 17 and under, minors are allowed 1 parent or guardian over the age of 18 backstage.
Will hair and makeup be provided?
Models should arrive to the event camera ready (hair and makeup done). The Model Experience will provide touch up stylists for you backstage.
Do I need to bring anything with me?
All models should bring a basic model kit with them including Nude and Black heels (or white and black sneakers), boob tape, nude and black undergarments, gum and clear deodorant. Your designer will let you know if they need you to bring in anything specific.
How long should I expect to be at the event?
- The day of in-person coaching you will be on site for no more than 2 hours.
- The day of the Fashion Show you will be on site for no more than 4-6 hours, please eat before arriving and feel free to bring a snack.
C. Designer Questions
When will I know who my designer is?
Our team will assign you to a designer at least month before the show. Your designer will let you know if there is anything extra you may need to bring with you.
Will I be put in contact with my designer?
Yes once we assign you to a designer we will put you in touch with them.
Will I have a fitting before the event?
There will be no fitting before the show unless your designer requests one. This is why having accurate measurements is extremely important.
My question was not answered by the FAQ, who can I contact?
The Model Experience team is always more than happy to answer any questions or help with any concerns. The best way to reach us is through email: info@themodelexperience.net or text 424-888-7913.
Please allow 48 hours for a response and keep in mind our offices are closed during weekends, show days, and major holidays.