Read our Clear Bag Policy

Ticketing Questions

Please note that virtual tickets will solely grant you access to the fashion show portion of the event, not the performances.


Ticket Policy:

All ticket sales are final and non-refundable. Once a ticket is purchased, it cannot be refunded, exchanged, or transferred to another event or ticket type. We have implemented this policy to ensure fairness and consistency in our ticketing process.

We understand that unforeseen circumstances may arise, but we are unable to accommodate refund requests or ticket transfers. We appreciate your understanding and cooperation in adhering to this policy, as it allows us to effectively manage our events and provide a seamless experience for all attendees. Thank you for your support, and we look forward to hosting you at our upcoming event.


Chargeback Policy

Models please ensure your guests are committed to attending or watching your show virtually before selling tickets. Due to the fact that our tickets are non-refundable, chargebacks will result in a fee for the model. If a chargeback occurs, models will be responsible to pay an invoice for the number of tickets included in the chargeback and any additional tickets in stock on their ticket link, with a $15 service fee.

No tickets will be provided for invoices paid. Invoices can only be paid thru Apple Pay or Zelle. Unpaid invoices by the due date will restrict the model from participation.

Chargebacks submitted after the show will reflect in the model not receiving any images. Additionally, they will be banned from The Model Experience.


Can I swap my ticket type?

No, TME does not honor ticket swaps, no exceptions. Please be sure to review your cart before submitting your purchase.

When will I receive my virtual Viewing link?

Virtual viewing links are sent after you have submitted your purchase. Please be sure to check your spam inbox as well as your main inbox. Please remember that your link is a one time use only link.

Refund Policy

The Model Experience does not offer refunds, no exceptions.

Event Questions

Photo and Video Policy: 

In compliance with our clear bag policy, camera bags are not permitted at the festival, with the exception of individuals who possess approved media requests and valid credentials. Additionally, we kindly request that audience members refrain from bringing DSLR or any other professional-grade cameras.


What time should I arrive to the festival?

Our Fashion Week Festivals are all day events, with Runway shows every hour on the hour. If you are watching a model we suggest arriving 45-60 minutes before they hit the runway!

What time do I log on to virtually view the festival?

Our Fashion Week Festivals are all day events, with Runway shows every hour on the hour. If you are watching a model we suggest tuning in 30 minutes before they hit the runway!

How do I know what time my model will be walking?

Your model will receive their showtime a month before the event. Please be sure to connect with them about their timeframe. 

Can I go backstage with my model?

No plus ones are permitted backstage. The only exception is models 17 and under, which are allowed one parent or guardian over the age of 18. 

Will there be parking?

Yes, The LACC has a parking structure next to the venue!

Will food and drinks be available for purchase?

Drinks will be available on site for purchase, there is a food court in the LACC with meals and snacks available for purchase.


My Question was not answered by the FAQ, who can I contact?

The Model Experience team is always more than happy to answer any questions or help with any concerns.

The best way to reach us is through email :

Please allow 24 hours for a response and keep in mind our offices are closed during weekends.