LAFWF TICKETHOLDER FAQ
Ticketing Questions
Can I swap my ticket type?
No, TME does not honor ticket swaps, no exceptions. Please be sure to review your cart before submitting your purchase.
When will I receive my virtual Viewing link?
Virtual viewing links are sent after you have submitted your purchase. Please be sure to check your spam inbox as well as your main inbox. Please remember that your link is a one time use only link.
Refund Policy
The Model Experience does not offer refunds, no exceptions.
Event Questions
What time should I arrive to the festival?
Our Fashion Week Festivals are all day events, with Runway shows every hour on the hour. If you are watching a model we suggest arriving 45-60 minutes before they hit the runway!
What time do I log on to virtually view the festival?
Our Fashion Week Festivals are all day events, with Runway shows every hour on the hour. If you are watching a model we suggest tuning in 30 minutes before they hit the runway!
How do I know what time my model will be walking?
Your model will receive their showtime a month before the event. Please be sure to connect with them about their timeframe.
Can I go backstage with my model?
No plus ones are permitted backstage. The only exception is models 17 and under, which are allowed one parent or guardian over the age of 18.
Will there be parking?
Yes, The LACC has a parking structure next to the venue!
Will food and drinks be available for purchase?
Drinks will be available on site for purchase, there is a food court in the LACC with meals and snacks available for purchase.
My Question was not answered by the FAQ, who can I contact?
The Model Experience team is always more than happy to answer any questions or help with any concerns.
The best way to reach us is through email : Info@TheModelExperience.net.
Please allow 24 hours for a response and keep in mind our offices are closed during weekends.